Career Opportunities
With the growth of our hotel business and the expansion of Starwood properties in
1. Revenue Manager
Key responsibilities
- To maximize room and food & beverage yield
- To develop marketing strategies, including target marketing, product pricing and product development
- To develop market research plans to determine effectiveness and competitiveness of internal services
- To be responsible for inventory control and rate management
- To ensure up selling in reservation to maximize sales and revenue generation
Requirements
- Perfect analytical and numerical skills
- Business acumen & goal focus
- Initiative & assertiveness
- Sale & marketing skills
- Word, Excel, PowerPoint and Internet
- Open minded and fast learner
- Committed
2. Marketing Communications Manager
Plan, develop and execute marketing communications strategies via internet, GDS, media, placement of advertising, printed materials and other sales & promotional tools. To maximize hotel’s exposure in public media. To ensure all hotel collaterals are in compliance with Sheraton brand standards. Organize hotels’ ceremonies and events.
Requirements
- Excellent interpersonal skill
- Excellent English both spoken and written
- Excellent communication, public relations & marketing.
- Organizational & time management skill
- Good understanding and experience of hotel operation
- Good knowledge of the market
- Good rapport building
- Strong connection with the local and international media
- Preferably having experience with similar position in five star hotel
3. Business Development Manager (Leisure & Wholesales)
Look after the Leisure and Whole Sales market segment. To perform strong negotiations in converting business & servicing accounts. The Business Development Manager is hungry one who is creative in finding new business and aggressive in securing it.
Requirements
- Sound knowledge of the market in general and Leisure & Whole Sales in particular
- Strong connection with Travel Agents
- Professional & agile appearance
- Advanced Opera skills
- Business acumen & goal focus & result oriented
- Good English communication skills (written/verbal)
- Initiative, assertiveness & Quality awareness
- Selling, marketing, negotiation & influencing skills
4. Front Office Manager
Manage the Front Office department including Reception, Executive Club Floor, Guest Service Centre, Concierge and Business Centre. The Front Office Manager is responsible to achieve great guests’ satisfaction, build associates’ engagement, maximize hotel revenue, implementing and maintaining Sheraton brand standards, evaluating and training associates, identifying and initiating changes for continuous improvement.
Requirements
- Excellent interpersonal skill
- Fluent English both spoken and written
- Excellent communication
- Leadership skill
- Organizational & time management skill
- Problem solving skill
- Sound knowledge of Opera system & cashiering
- Good understanding and experience of hotel operation
5. Assistant Front Office Manager
To assists the Front Office Manager in the operation of the Front Office department: Reception, Guest Relations, Concierge, Service Centre and Business Centre
Requirements
- Excellent English and communication skills
- Strong knowledge of Front Office department
- Dynamic with strong leadership and organizational skills
- Strong guest focus
- Sound knowledge of Opera system
- Preferably having experience in similar position in 5 star hotel
6. Executive Club Manager
Oversee and supervise the duties and functions of the Executive Floor Butlers. Coordinate with the Reservations, Concierge, Star Service Supervisors, Housekeeping Supervisors and Duty Managers where necessary. Answer all guest questions regarding hotel facilities and points of interest and maximize revenue where possible, through up selling of the hotel facilities and outlets.
The Executive Club Manager is responsible for the overall management and control of the Executive Club. This job involves planning, organizing, leading and managing the available resources, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
Requirements
- Good at Opera & computer applications
- Sound knowledge of food & beverage services
- Cashiering & reservation
- Good management, negotiation, influencing skills
- Good organizational & time management skills
- Professionalism & quality awareness
- Good business acumen & rapport building
- Good English communication skills (written/verbal)
- Sales & Marketing skills
7. Banquet Manager
The Banquet Manager is responsible for ensuring the smooth running of the Banquet operation and maximizing guest satisfaction. This role involves the complete management of Banquet operation including running daily operation, training and development of associates, supervising and rostering, stock control and communication with relevant departments.
Requirements
- Excellent English and communication skills
- Sound knowledge of banquet operation
- Strong leadership and organizational skills
- Dynamic, creative and enthusiastic
- Willing to work shifts
- Preferably having experience with similar position in five star hotel
8. Guest Service Agent (Front Desk,
- Good English and communication skill
- Dynamic and enthusiastic
- Professional appearance
- Excellent guest focus
- Attention to details
- Willing to work shifts
9. Food & Beverage Attendant (Hemispheres, Oven D'or, Nutz Fun Pub)
- Good knowledge of Food & Beverage
- Good English and communication skill
- Professional appearance & good attitude
- Graduated from Tourism College/University is an advantage
10. AV Technician (Banquet)
- Good English and communication skills are advanced
- Good at computer skills
- Sound knowledge of Audio & Visual systems
- Enthusiastic & willing to work shifts
- Attention to details
11. Electrician/Electronic Technician
- Good attitude
- Team oriented
- Attention to details
- Good knowledge of electricity or electronics
- Willing to work shifts
- Good English
12. Room Attendant / Public Attendant
- Good English
- Good attitude
- Team oriented
- Attention to details
An attractive remuneration package will be offered for the above positions, commensurate with skills and experience. If you are interested in a career with Sheraton Hanoi Hotel, which is famous for training, development and growth of employees please send your CV to Mr. Thai Pham at thai.pham@sheraton.com. For more career opportunities at Starwood Hotels and Resorts Worldwide please click here.